Returns and refunds

If an item arrives damaged, defective or different from what you ordered, write to us within 30 days of delivery with your order number and a photo. We will send a replacement or refund that item in full, including its share of shipping. You do not need to send it back unless we ask.

Unopened, unused items in their original sealed packaging may be returned within 30 days of delivery. Write to us first for return instructions. Return shipping is paid by you unless the item was damaged or incorrect.

For hygiene and safety, opened or used skincare cannot be returned or exchanged unless it arrived damaged, defective or incorrect.

Patch-test every new product before full use. If you experience irritation, stop using the product and write to us within 30 days of delivery. We review each case and may offer a refund or store credit at our discretion.

Approved refunds go back to your original payment method within 5 to 10 business days of approval. Your bank or card issuer may take longer to show the credit.

Original shipping charges are refundable only when the item was damaged, defective or incorrect.

Subscription deliveries follow this same policy. To stop future deliveries, see our Subscriptions policy.

To cancel an order, write to us as soon as possible. If it has not yet been prepared for shipping, we will cancel it and refund you in full. Once an order has shipped it can no longer be cancelled, and the returns terms above apply.