Privacy policy

refloin.com is operated by Refloin LLC, 848 Brickell Ave, Miami, FL 33131, United States. This policy explains how we collect, use and protect your personal information when you visit the site, buy from us or contact us.

Information you give us: your name, email address, shipping and billing address, phone number if provided, order details, and anything you write to us.

Payment information: payments are processed by our checkout and payment providers. We do not see or store your full card number.

Information collected automatically: your device and browser type, IP address, pages viewed, and how you reached the site, collected through cookies and similar technologies.

To process and deliver your orders, including subscriptions. To answer your messages and provide customer care. To send the Refloin letter if you sign up. To keep the site secure, prevent fraud and meet our legal obligations. To understand how the site is used and improve it.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We share only what is needed with the companies that help us run the store: our checkout and payment providers, our fulfillment partner and shipping carriers, and our email and hosting providers. They may use it only to provide those services to us.

We may also disclose information when the law requires it, or to protect our rights, our customers or the public.

We use essential cookies so the site works, for example to keep the items in your bag and remember your light or dark setting. We may use analytics cookies to understand site use. You can block or delete cookies in your browser settings; some features may then stop working.

If you join the Refloin letter, we email you when a new issue is published. Every email includes a link to unsubscribe, and you can also write to us to stop. Order emails are still sent after you unsubscribe from the letter.

We keep order records as long as needed for tax, accounting and legal purposes, usually up to 7 years. We keep other information only as long as needed for the purpose it was collected, then delete or anonymize it.

Depending on where you live, you may have the right to know what personal information we hold about you, to receive a copy, to correct it, to delete it, and to opt out of certain uses. To make a request, write to us. We will verify your request and answer within the time the law allows, usually 30 to 45 days. We will not treat you differently for using these rights.

California residents have these rights under the California Consumer Privacy Act as amended by the CPRA. We honor Global Privacy Control signals as an opt-out.

We use reasonable technical and organizational measures to protect your information, including encrypted connections. No system is completely secure, and we cannot guarantee absolute security.

refloin.com is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, write to us and we will delete it.

We may update this policy. The date at the top shows the latest version, and material changes will be posted on this page.

Write to us through the contact page, email team@refloin.com, or mail Refloin LLC, 848 Brickell Ave, Miami, FL 33131, United States.